“Chief Executive Julie Wainwright wrote that the second-hand luxury marketplace ‘strives for perfection, but may not be perfect every single time.’ […] Earlier this week, CNBC published an investigation about the fashion company, revealing that the platform’s listings include a fake Prada dress and a mislabeled Loro Piana scarf. On Forbes.com, a shopper recently recounted how he spent $3,600 on a Dior bag that was later proven to be a fake.”Business of Fashion
November 7, 2019
“There is so much inventory coming into The Real, that ‘there is no way everything can be authenticated.’”
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Reputation risk emerges from the gap between expectations and reality.
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