“Attention healthcare executives: When your stakeholders are doctors, nurses, and hospital workers who are perceived as heroes in a public health crisis, and their expectations of their employer are shattered, the reputations of those medical institutions are going to incur significant material damage. […] Politicians are going to hold hearings, legislation is going to be proposed, funding formulas could be rewritten, regulators will likely apply new levels of scrutiny, attracting talent may become more difficult, and issuing debt for expansion may become more expensive.”Governance Institute
May 10, 2020
“Losers will be those whose reputations have been sullied as a result of conflict with these key stakeholder groups.”
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Institutional Reputation: Thinking beyond rankings to capital, community, and continuity..
For additional healthcare-focused resources on COVID-19, visit the Governance Institute COVID-19 Resources page. For a broader view of reputation risk in healthcare, click here. You can also discover additional articles by Steel City Re here, mentions of Steel City Re here, and comments on newsworthy topics by Steel City Re here.
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