April 7, 2021

“Businesses must earn the trust of their customers and communities by acting ethically and morally. To a good company, its reputation is everything. That reputation is earned day in and day out with every interaction with customers and communities. This is not to say that companies (and people) do not make mistakes – of course they do. Often a reputation is earned by how you deal with those mistakes.”

JPMorgan Chase
April 7, 2021

“In business, […] handling reputational issues, must be done quickly, for these problems do not age well.”

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