“Instead of reaping the reputational rewards and laurels for its heroic performances during the COVID pandemic, healthcare organizations are being slammed by crises. Are they all unrelated or are they, in fact, interconnected? Employee morale, retaining and attracting talent, professional employee unionization, conspiracy theories that undermine community health, physical security of facilities, and exorbitant jury verdicts in med mal cases – these are all part of one large, systemic problem: institutional reputation.”
Healthcare Business Today
September 25, 2021
“The ultimate strategic cure is a robust, enterprise-wide reputation risk management process that leads to reputational resilience.”
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In institutions like healthcare and pharma that depend on trust, reputation has great value.
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