Story Telling & Media

July 10, 2018

Companies that want to thrive in this new cultural climate need to embrace the concept that reputational risk is at least as consequential as operational risk. They need to task their enterprise risk management teams with the mission of understanding stakeholder expectations and building reputation resilience. And they need a risk management plan that enables …

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May 11, 2018

Reputation risk is rampant, insurance is prudent, and loss is likely. Reputation insurance should be viewed in much the same way as property insurance for a town in tornado country. By defining reputation risk this way, rather than as the risk of negative public opinion to be managed by marketing departments, the peril is measurable …

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May 8, 2018

What all these events have in common is that they are altering, suddenly and profoundly, the risk environment for businesses. As they have done for years, companies need to be constantly challenging their own assumptions about future events and stakeholder expectations—protecting themselves against every “what if” they can imagine. But today, they need to do …

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March 22, 2018

We live in an age where those expectations can change in what feels like an instant. A short time ago, the top reputation risk was allegations of unethical and inappropriate executive behavior that gained prominence through #MeToo. At this particular moment, it is gun violence. No matter how well a company plans, unanticipated risks can …

March 22, 2018 Read More

March 13, 2018

The resulting matrix includes 41 issues across four categories: access to health, environmental sustainability, employees, and ethics and transparency. It was completed in 2014 and is based on both internal and external research and surveys . As head of the pharmaceutical giant, Frazier oversaw an assessment of which issues are most important to each of …

March 13, 2018 Read More

R&I CEO Stumbles

“When a crisis hits, does the board have a simple to understand and completely credible story to their stakeholders, validating their good governance practices and attesting to their prudent stewardship of the company? Whatever steps they have taken over the years to manage reputational risk, do they have third party warranties, in the form of …

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February 5, 2018

The Fed took the unusual measure of requiring every board director to sign an attestation – not unlike the Section 302 attestation required of CEOs and CFOs in Sarbanes-Oxley – that they understand the cease and desist order. It also instituted a series of timetables for management and board to report on their risk management …

February 5, 2018 Read More

December 16, 2016

Based on research by Steel City Re, social media messages by an influential person can have a lasting effect on a company’s stock price if stockholders and the public believe the messages will be backed up by action. “You don’t have to be culpable to be held culpable in the court of public opinion,” he …

December 16, 2016 Read More

R&I Underwriter View

The cutting-edge Information management systems we like to see provide business decision makers with actionable intelligence. These systems work by identifying risk patterns from the federated information companies house in their various data repositories, from the world-wide-web of information, and from the tacit information (read, gut feeling) held by key stakeholders. The element of surprise …

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