“It’s not enough to simply clean your club more often, Kossovsky said. You must ensure your members see and understand your efforts. Double down on common sense and common courtesies. Consider issuing new surveys that solicit member feedback regarding cleanliness, and then act on the feedback.”Club Industry
March 12, 2020
“Culpability is linked to reputation,” Kossovsky said. “And the anger associated with culpability can last a long time.”
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