Consumer Goods & Services

February 22, 2019

“The lasting effect on Nike will be determined by consumers and investors. Some of the indicators for the scale of the impact could be the extent of movement in equity value, credit default swap prices and bond prices over time, Mr. Kossovsky said. Nike shares fell 1% to $83.95 on Thursday. “The bond guys, they …

February 22, 2019 Read More

February 14, 2019

“I permit myself to say that I’ve perceived a bit of an inflated expectation,” (Pope) Francis said. “We need to deflate the expectations.” The four-day meeting — scheduled to begin Feb. 21 and to be attended by the heads of more than 100 national bishops’ conferences — marks the first time a pope has brought…

January 23, 2019

“That business is completely out of step with what [the] community’s expectations are,” said Queensland Attorney-General Yvette D’ath. In her response at the time, Ms Kerr said: “I batter fish, I’m married to my business and I want to make a difference.” January 23, 2019BBC News “That business is completely out of step with what …

January 23, 2019 Read More

November 4, 2018

Wall Street Journal November 4, 2018 Reputation risk: Peril of disappointed stakeholders. “Google hires people who can work anywhere…if employees don’t trust the company will have their backs, it will impact Google’s ability to attract, retain and motivate employees “Many voiced anger and disappointment in a company they once thought was different from other big …

November 4, 2018 Read More

October 24, 2018

Financial Times October 24, 2018 Reputation risk is the peril of stakeholders’ disappointment and anger. “People are not as rational as they like to believe…intuition, emotions and biases are essential to understand moral conduct.” “Companies…would have prevented the damage to their reputation (by) practising how to deal with moral biases.” Reputation risk management: mitigating both …

October 24, 2018 Read More

October 14, 2018

Reputation value rises with expectations. “Rum has not always enjoyed a high reputation….(It was) once the preserve of rough sailors and Bacardi-and-coke teenagers.” October 14, 2018The Economist Espresso Rum’s “reputation has only recently risen. Now it is recognised as a rich, complex and sophisticated spirit.” Reputation value: going forward economic benefit of stakeholder expectations. Reputations …

October 14, 2018 Read More

October 7, 2018

“Facebook privacy failures is … a sign of how well Facebook is poised to handle sophisticated foreign disinformation campaigns, and where its priorities lie.” October 7, 2018New York Times “The company has been careless with that trust — and is still being careless.” Reputation risk: The peril of loss from angry disappointed stakeholders. Reputations are valuable …

October 7, 2018 Read More