September 29, 2023
Qantas cost of reputation damage mount There is a long, costly tail to reputation risk from stakeholders claiming pounds of flesh.
Qantas cost of reputation damage mount There is a long, costly tail to reputation risk from stakeholders claiming pounds of flesh.
In a world of polycrisis, […] risk managers need to… market the elevated quality of their risk management processes. The author thanks for their contributions to this article:
Courtney Davis Curtis, University of Chicago; Deyna Feng, Cummins, Inc.; Mary C. Friedl, Redbox; Kathleen A. Graham, The HQ Companies; Chris Hammond, Stepan; Enya He, Blu Clarity PBC; Carnell R. Jones, Trinitas Ventures; Christy Kaufman, Zillow Group; John C. Kline, Discover Financial Services; Manuel Padilla, MacAndrews & Forbes Incorporated; Soubhagya Parija, FirstEnergy and New York Power Authority; Kristen Peed, CBIZ; Theresa Severson, Kite Realty Group; Seung Yoo, Regal Rexnord Corporation; and Denise Williamee, Steel City Re.
A new generation of risk managers trained specifically in the role and with a deep understanding of risk and risk transfer is reevaluating how they use insurance, increasingly preferring to manage and self-insure their own risks instead of relying on the open market. […] “We reinsure captives not to transfer the bulk of the risk, which is essentially equity risk from a capital perspective, but for the strategic purposes of affirming the quality of risk management.
The industry saw its biggest decline in sentiment since 2018, according to American Banker’s annual reputation survey, with regional banks accounting for the bulk of this deterioration. […] the findings were a “powerful” showcase of how vulnerable banks’ reputations are to periods of crisis.
Risk blindness: “why people, companies and politicians who are well aware of climate risk nevertheless fail to plan or react appropriately.”
ESG risk is one of a growing number of stakeholder-centric issues falling under the greater rubric of reputation risk. High-profile, costly risk management failures at AB InBev (Bud Light), Southwest Airlines and Silicon Valley Bank indicate that it is time for risk management to be more fully integrated into corporate processes, like marketing: #letriskmanagersmanagerisk! Reputation risk management needs to be a standard area of enterprise risk management responsibility. Can we drink to that?
As ESG joins CSR in obscurity, regulators enter their 25th year more committed to supervising reputation risk management…See ABA Risk and Compliance below.
Parametric reputation health risk monitoring reports. Corporate leaders, from chief marketing officers to risk management professionals to boards of directors, need better monitoring tools for risks to reputation health and the costs of reputation loss – tools like the kind of reputation volatility assessments that are used by certain reputation insurers.
Record high profit risk. Experts warn that exuberant price increases may come with reputational risks. “Boards should communicate that the firm’s risk management process…is thoughtful, dutifully overseen, and applies to everything that is mission critical, Kossovsky wrote.
Please join us on May 17th to discuss “ESG as a risk – what does it mean and what can you do? ” hosted by Lockton at their office in Chicago. This event is open to members and non-members of Chicago RIMS at no charge.